Policies

Last updated: October 2026

Privacy policy

Lowen Healing is run by Elaine Jenkins, a sole trader based in Brixham, Devon. I am the data controller for the personal information you give me. If you have any questions about your data, email [email protected]. A full postal address is available on request.

What I collect

Information	When	Why	Legal basis
Name, email, phone	When you join the opening list, book a session or buy something	To manage your booking or order and contact you about it	Contract, or your consent for the opening list
Delivery address	When you order crystals or the quarterly pack	To post your order	Contract
Payment details	At checkout	Taken and held by the card payment provider. I never see your full card number.	Contract
Anything you choose to tell me about your wellbeing	When booking or at a session	So the session is safe and suits you	Your explicit consent
Email address for news and offers	Only if you tick the box	To send news, opening dates and seasonal offers	Your consent. You can unsubscribe at any time.
How you use the website	When you visit, if you accept cookies	To see which pages are useful	Your consent (see the cookie notice)

Wellbeing information

If you tell me about your health or wellbeing, I treat it as sensitive. I only ask for what I need to keep the session safe. I keep it private, I don't share it, and you can ask me to delete it at any time.

Who I share it with

Only the services that run the business: HighLevel (LeadConnector), which runs this website, the opening list, bookings and emails; 123 Reg for email; a card payment provider for payments; and a delivery company for posting orders. Some of these may store data outside the UK. Where they do, they use approved safeguards such as standard contractual clauses. I never sell your data.

How long I keep it

• Booking and wellbeing notes: 2 years after your last session, then deleted.
• Order and payment records: 6 years, because HMRC requires it.
• Opening list and newsletter: until you unsubscribe.

Your rights

You can ask to see the data I hold about you, correct it, delete it, limit how I use it, or take a copy. You can withdraw consent at any time. Email [email protected] and I'll reply within one month.

If you're unhappy with how I've handled your data, please tell me first. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookie notice

Cookies are small files saved on your device when you visit a website. This site is built on HighLevel (LeadConnector).

Type	What it does	Can you turn it off?
Essential	Keeps the site secure and lets forms and bookings work	No. The site won't work without them.
Analytics	Counts visits and shows which pages are popular. The data doesn't say who you are.	Yes. Off unless you accept.
Marketing	Lets me measure adverts on social media, if I run any	Yes. Off unless you accept.

The site also loads fonts from Google Fonts, which means your browser connects to Google's servers. You can delete cookies at any time in your browser settings. Questions: [email protected].

Terms and conditions

These terms cover sessions, products and subscriptions bought from Lowen Healing, run by Elaine Jenkins, a sole trader in Brixham, Devon. Contact: [email protected]. By booking or buying, you agree to them.

1. Wellbeing note (please read)

2. Sessions

• Sessions take place in a private sun room at my home in Brixham. They last 45 minutes, at the times shown when booking.
• You must be 18 or over to book. Under-18s can attend with a parent or guardian present and their written consent.
• Please arrive on time. If you're late, the session still ends at the booked time.
• I can decline or stop a session if I feel it isn't suitable or safe to continue. If I do, you'll get a full refund for that session.

3. Prices and payment

• A session is £40, or £35 a session on the monthly plan. Founding clients pay £32 for their first session.
• Prices are in pounds. Sessions are paid when you book, and products at checkout.

4. Crystals, oils and products

• Products are described as accurately as possible. Natural crystals vary in colour and size.
• Essential oil products are for external use only, must be diluted before use on skin, and should be patch tested first. Keep out of reach of children and pets, and away from eyes. If you're pregnant, breastfeeding or have a health condition, check with your GP or pharmacist first.
• If an order arrives damaged or wrong, tell me within 7 days with a photo and I'll replace it or refund you.

5. Subscriptions (monthly plan and quarterly pack)

• Subscriptions renew automatically at the price shown when you signed up, until you cancel.
• You can cancel at any time by emailing [email protected]. Cancelling stops the next payment.
• If a price changes, I'll email you at least 30 days before it applies, and you can cancel before then.

6. Offers and referrals

• The founding offer is for the first 20 clients only and applies to their first session. Seasonal offers run for the dates shown and can't be swapped for cash.
• Referral rewards are given once the person you referred has completed and paid for their first session.

7. My responsibility to you

Nothing in these terms limits your rights under the Consumer Rights Act 2015. I'll provide sessions with reasonable care and skill, and products will match their description. I'm not responsible for losses that weren't foreseeable, or for losses caused by not following product safety information.

8. Complaints and law

If something isn't right, email [email protected] and I'll reply within 5 working days. These terms are governed by the law of England and Wales.

Cancellations and refunds

Under the Consumer Contracts Regulations 2013, you have 14 days to change your mind about anything bought online. The rules below build on that.

What	You cancel or return	What happens
A session	48 hours or more before it starts	Full refund, or move it to another time free of charge
A session	Less than 48 hours before, or you don't attend	No refund. I'll offer to move it once if something unexpected came up.
A session	I cancel	Full refund or a new time, your choice
A session booked to take place within 14 days	You change your mind after the session has happened	No refund. By booking within 14 days you ask for the session to go ahead within your cancellation period, so the right to cancel ends once it has taken place.
Crystals and products	Within 14 days of delivery	Full refund, including standard postage, once the item is back with me. You pay the return postage.
Oils and sealed products	Opened, or the seal is broken	Can't be returned for hygiene and safety reasons, unless faulty or not as described
Faulty, damaged or wrong item	Tell me within 7 days	Replacement or full refund, and I pay any return postage
Subscription	Any time	Stops the next payment. A pack already posted follows the product rules above.
Subscription	Within 14 days of first signing up	Full refund of the first payment, less any sessions you've already had

Refunds go back to the original payment method within 14 days. To cancel, email [email protected] with your name and booking or order number.

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